City of Monrovia
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Recent Updates
Prior System Outage - On March 17, 2024, the City experienced a loss of financial system data, including utility billing data, as well as data backups. Fortunately, the City’s utility billing system is functional again, and all utility bills since March are now available. For additional information, please see the City Manager's Letter and Frequently Asked Questions (FAQs) documents below:
Sewer & Water Rates - The City of Monrovia has adopted new sewer and water rates, following a public hearing on March 19, 2024. The rates were originally scheduled to take effect on May 2, 2024. However, given the utility billing delays, the adjusted sewer and water rates will be effective July 1, 2024 and customers will begin to see these changes on their August 2024 utility bills.
For more information, click here.
How can we help you today?
Additional Information
Municipal Utility Services Discount Application / Aplicación de Descuento de Servicios Públicos Municipales
Available for Seniors, Low-Income Households and Veterans
Learn more about financial assistance
Sign up for another utility (electricity, gas, etc.)
Monrovia's Water Shut-off Policy
Monrovia Conserves (water conservation)
If you are unable to pay your bill, please call us at (626) 932-5517 or come by the utility customer service counter at City Hall to discuss payment arrangements.
To submit a LIHWAP (Low-Income Household Water Assistance Program) application or request assistance, visit https://www.maravilla.org/ourservices/utilityassistance.
Any forms or checks can be mailed or dropped off at the address below:
Administrative Services Department
415 S. Ivy Avenue
Monrovia, CA 91016
Regular Office Hours
Monday - Thursday 7:00 am to 6:00 pm
Friday 7:00 am to 5:30 pm
For questions about service cancellation, call us at (626) 932-5517.
For legal name changes only, fill out and submit this form.
Solo para cambios de nombre legales, complete y envíe este formulario.
Sign Up For Other Utilities
In addition to water charges, your utility bill includes fees for sewer, street sweeping, storm drains, and other fees. Additional details can be found on the back of your bill.
If you are looking to establish service for trash, electricity, gas, or telephone, please contact the appropriate company below or learn more on our Local Utilities page.
| Athens Services | Waste/Trash | (888) 336-6100 |
| Southern California Edison | Electricity | (800) 611-1911 |
| So Cal Gas | Gas | (877) 238-0092 |
| Frontier | Telephone | (844) 602-5431 |
Utility Billing Scam Warning
The City of Monrovia has received reports that scammers pretending to represent the City of Monrovia Water Department are targeting customers by phone and requesting that they make an immediate payment to avoid their water service being shut-off. These calls are an attempt to defraud by either obtaining credit card information and/or arranging for a fraudulent payment to be made.
Here are a few things to keep in mind if you receive a questionable call:
- Scammers can “spoof” a company phone number, meaning that your phone’s caller ID may show that the call is coming from “Department of Water and Power” even if it is not.
- Some scammers use automated voice-response systems similar to those used by legitimate pay-by-phone services.
- The City of Monrovia Water Department will never ask you to pay your bill using gift cards, pre-paid credit cards, bitcoin, or money transfers.
If you receive a call that sounds suspicious or is about an unpaid bill that you do not believe you owe, hang up the phone and call our Water Department to verify at (626) 932-5517.